Welcome to Care Quality Group. These Terms of Service govern your use of our website, Shopify store, digital products, training materials, memberships, consultancy services, and all related services provided by Care Quality Group Ltd.

By accessing our website or purchasing products or services from us, you agree to be bound by these Terms of Service.

1. About Us

Care Quality Group Ltd provides consultancy, governance, compliance, training, digital resources, and support services for health and social care providers within England.

Services may include:

• CQC registration support
• Governance consultancy
• Mock inspections
• HR support
• Digital downloads
• Policies and procedures
• Toolkits and templates
• Training and e-learning
• Webinars and memberships

2. Eligibility

By using this website or purchasing from us, you confirm that:

• You are at least 18 years old
• You have authority to enter into legally binding agreements
• Any information provided is accurate and complete

3. Digital Products & Downloads

All digital products purchased from Care Quality Group are licensed for internal business use only.

Customers may not:

• Resell products
• Redistribute materials
• Share downloads publicly
• Copy content for commercial resale
• Remove branding or copyright notices
• Claim materials as their own

All intellectual property rights remain the property of Care Quality Group Ltd.

4. Consultancy & Professional Services

Where consultancy or professional support services are purchased:

• Services will be delivered as agreed within proposals or contracts
• Estimated timescales are guidance only
• Clients remain responsible for final implementation and regulatory compliance
• Care Quality Group cannot guarantee CQC registration outcomes, inspection ratings, or regulatory decisions

Advice provided is guidance based on information available at the time.

5. Payments

All prices are listed in GBP (£) unless otherwise stated.

Payment terms:

• Payment may be required in full prior to commencement of services
• Digital products require payment before access is granted
• Subscription services renew automatically unless cancelled

Failure to make payment may result in suspension or termination of access to services.

6. Refunds & Returns

Due to the nature of digital products and consultancy services:

• No refunds or returns are available once products have been downloaded, accessed, delivered, or received
• Consultancy fees are non-refundable once work has commenced

Please refer to our separate Refund & Returns Policy for full details.

7. Memberships & Subscriptions

Where memberships or subscription services are provided:

• Access is granted only while subscriptions remain active
• Subscriptions may be cancelled before renewal dates
• No partial refunds are provided for unused periods
• Care Quality Group reserves the right to modify membership content or pricing with reasonable notice

8. Intellectual Property

All content, materials, branding, templates, frameworks, downloads, graphics, documents, training content, and resources remain the intellectual property of Care Quality Group Ltd unless otherwise stated.

Unauthorised copying, reproduction, distribution, resale, sublicensing, or commercial use is strictly prohibited.

9. Acceptable Use

You agree not to:

• Use our materials unlawfully
• Attempt to gain unauthorised access to systems
• Share account access with unauthorised users
• Misrepresent our products or services
• Use materials in a way that could damage our reputation

We reserve the right to suspend or terminate access where misuse is identified.

10. Regulatory Disclaimer

Care Quality Group provides consultancy and guidance services only.

We are not the Care Quality Commission (CQC) and cannot:

• Approve registrations
• Guarantee inspection outcomes
• Guarantee ratings
• Guarantee acceptance of applications

Providers remain fully responsible for ensuring ongoing compliance with all legislation, regulations, and regulatory expectations.

11. Limitation of Liability

To the fullest extent permitted by law, Care Quality Group Ltd shall not be liable for:

• Indirect or consequential losses
• Loss of profits or revenue
• Business interruption
• Regulatory enforcement action
• Inspection outcomes
• Delays caused by third parties
• Decisions made by regulatory bodies

Our total liability shall not exceed the amount paid for the relevant product or service.

12. Website Availability

We aim to keep our website and digital services available at all times, however we do not guarantee uninterrupted access.

We may:

• Update services
• Remove content
• Perform maintenance
• Modify products or pricing

without prior notice where necessary.

13. Privacy & Data Protection

We process personal data in accordance with:

• UK GDPR
• Data Protection Act 2018

Please refer to our Privacy Policy for further information.

14. Third-Party Services

Our website or services may integrate with third-party platforms including:

• Shopify
• Payment providers
• Webinar platforms
• Learning management systems
• Email marketing systems

We are not responsible for the services, content, or availability of third-party providers.

15. Termination

We reserve the right to:

• Refuse service
• Suspend accounts
• Remove access to products or memberships

where these Terms are breached.

16. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

Care Quality Group Ltd
Website: www.carequality-group.co.uk
Email: info@carequality-group.co.uk

By using our website or purchasing products or services from Care Quality Group, you confirm that you have read, understood, and agreed to these Terms of Service.