Thank you for purchasing from Care Quality Group.

As our Shopify store primarily supplies digital products and online services, no physical shipping is required for most purchases.

Please read the information below regarding delivery of digital products and services.

1. Digital Product Delivery

All digital products purchased through our website or Shopify store are delivered electronically.

This includes:

• Downloadable templates
• Toolkits
• Policies and procedures
• Checklists
• Governance resources
• Training materials
• E-learning courses
• Webinar recordings
• Digital workbooks
• Membership resources

Following successful payment:

• Products are typically available immediately
• Customers will receive access via download link, email confirmation, account login, or course portal access
• Some resources may be delivered manually where customisation or setup is required

If you do not receive your digital product within a reasonable timeframe, please contact us at:
info@carequality-group.co.uk

2. No Physical Shipping

Care Quality Group does not currently ship physical products unless specifically stated within the product description.

No postage, packaging, or delivery fees apply to standard digital purchases.

3. Access to Courses & Memberships

For online training, memberships, or subscription services:

• Access details will be sent to the email address provided during checkout
• Customers are responsible for ensuring their email address is entered correctly
• Access may require account creation or login credentials

Subscription access remains active only while payments remain up to date.

4. Delivery Timeframes

Most digital products are delivered instantly.

However, some services may require manual processing, including:

• Consultancy bookings
• Mock inspection scheduling
• Tailored support packages
• Custom documentation
• Registration support services

Estimated delivery or commencement timescales will be provided separately where applicable.

5. Technical Issues

If you experience difficulty:

• Accessing downloads
• Receiving emails
• Logging into courses
• Opening files

please contact us as soon as possible so we can assist.

Care Quality Group is not responsible for issues caused by:

• Incorrect email addresses
• Spam/junk email filtering
• Customer device compatibility
• Internet connectivity issues
• Third-party software limitations

6. International Access

Digital products are available worldwide unless otherwise stated.

Customers are responsible for ensuring purchased materials are suitable for their local regulatory requirements where accessing services outside England.

7. Contact Information

Care Quality Group Ltd
Website: www.carequality-group.co.uk
Email: info@carequality-group.co.uk

By purchasing from Care Quality Group, you acknowledge and agree to this Shipping Policy.